Technician

Number of openings: 3

Hours: Part-time - 18-25 per week - During Standard Business Hours

Description:The Support Technician is responsible for a number of support staff duties related to customer service and the break-fix in-person user assistance at various sites SBTC supports. Typical tasks will include resolving user-entered trouble tickets concerned with basic computer and peripheral malfunctions, basic networking issues at/near the user connection, helping users with basic knowledge-gap issues, and other basic IT trouble-shooting responsibilities.

Duties: Provide excellent customer service for all issues and customers.Refer staff/students to existing support documentation and procedures.Thoroughly document all issues and resolutions in the ticketing system as resolved. Direct projects and larger tasks to Project Management team for further consultation. Utilize staff resources off-site for training, complex issue resolution, and technical aid. Ensure helpdesk and ticketing procedures are followed at schools. Maintain punctual attendance, and report any absences or delays immediately.

Qualifications: The Ideal Candidate will be friendly and understand the importance of excellent customer service. They will have excellent written and oral communication skills, as well as a moderate to advanced knowledge of personal and business computing technologies, such as desktop and laptop support, peripheral configuration, etc. He/She will have familiarity with networking concepts such as connectivity, addressing, and WAN v. LAN access. The ideal candidate will have experience with some form of ticketing or issue tracking system.

If interested, click Apply Now, or submit resume and preferably a cover letter to humanresources@sbtcsupport.org.